Guys the most interesting part of our book which I foundwas from Ch 1about "Stew Leonard's Rules" which he made after creating "Disneyland of dairy stores"
Rule # 1:
The Customer is always Right.
Rule # 2:
If the Customer if ever wrong reread the rule 1.
These rules should adopt by every company wheather they are producer of food stuff, garments or whats ever. Customer is always right mean if coustomers say any thing wrong about ur product or company u should not be disheart, u should seem that they are giving u feed back. But if u if u dont care about them , then there is possibility that they might swith to ur competitors products. Which are already waiting for that.
2nd rule which is more important then Rule # 1. Says if u ever thing that ur customers are ever wrong then reread rule # 1. In this Rule Stew make a very smart thinking , Actually he rephrase Rule 1 in seocond rule.. he says if u ever find that customer is wrong then u should not blame him u should immidiately look into urself that, they cant b wrong there is some fault in urs hand... ,, Personally i m very much impresses by these small rules..
Tuesday, December 15, 2009
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4 comments:
i totally agree with you tahir as when one customer is describing a problem with the product or service, it would be the same with every customers and i also think that it is our responsibility as customers to give the right feedback. for example: when we go to pizza hut, we don't really bother filling out the comments card and even of we do, we fill the whole thing with very poor service, bad food etc but we don't realize the fact that this feedback is very important to the pizza hut in delivering better product and services to us
who is removing comments i cant beleivee... how its happening...
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