Friday, January 15, 2010

5 techniques to solve customer problems

1.Solve the problem - rather than blaming yourself or someone else.
2.Find out what they want you to do - by asking questions and listening carefully. Don't assume.
3.Outline the solution - if there is one - or the alternatives.
4.Take charge of the situation - reassure the client by saying: "I will..." rather than: "I might...", "You might be able to..." or "I don't think..." which sound weak and ineffectual.
5.Tell them what they can do, not what they can't do - sound positive and offer an alternative course of action for the client rather than simply saying what they cannot do.

basically, most firms ignore these small techiques by which they can find a big loss.