Image source:
www.elmer.co.za/
Heyy ppl, here are seven excellent steps to yield customer satisfaction
1. Encourage face-to-face dealings
2. Respond to messages promptly and keep your clients informed
3. Be Friendly and Approachable
4. Have a clearly-defined Customer Service Policy
5. Attention to detail
6. Anticipate your client's needs and go out of your way to help them
7. Honor your promises
Source: http://articles.sitepoint.com/article/satisfaction-7-steps#
I felt like sharing these steps with you guys, since I think this stuff's very useful for enhanced customer satisfaction. And of course enhancing customer-relationship is what marketing is all about.
Plus, I would like to add that besides these steps for dealing with customers, you should ensure maximum quality so that your customers don't assess you to be displaying fake sugar-coated behavior only to attract them.
1 comments:
Excellent work once again Rabbia. CRM as we all know is building and maintaining profitable customer relationships by offering superior customer value and satisfaction. This aspect is a big managerial issue these days and the steps you highlighted can be very useful to many marketers in policy making.
keep the good work going.
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