1. Face-to-Face Dealings
2. Respond to Messages Promptly & Keep Your Clients Informed
3. Be Friendly and Approachable
4. Have a Clearly-Defined Customer Service Policy
5. Give attention to Detail
6. Anticipate Your Client's Needs & Go Out Of Your Way to Help Them Out
7. Honour Your Promises
Conclusion
Customer service, like any aspect of business, is a practiced art that takes time and effort to master. All you need to do to achieve this is to stop and switch roles with the customer. What would you want from your business if you were the client? How would you want to be treated? Treat your customers like your friends and they'll always come back.
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4 comments:
Customer Satisfaction is very important it results in Customer equity, Customer Life time value, Long run customer loyalty,profitability etc. Taha its a very important aspect consisdered by the marketers in every planning process.
Nice addition. keep the good work going.
A company that fails to satisfy the customer at the first place can never work continue in long run. . .
add 1 more thing that,, deal ur client as that this is their own comppany.. they should not be tense..then they will be more satisfied ...
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