Friday, November 20, 2009

Physical Evidence - Part of the Marketing Mix.

Physical evidence as part of the marketing mix.

Physical evidence is the material part of a service. Strictly speaking there are no physical attributes to a service, so a consumer tends to rely on material cues. There are many examples of physical evidence, including some of the following:

  • Packaging.
  • Internet/web pages.
  • Paperwork (such as invoices, tickets and despatch notes).
  • Brochures.
  • Furnishings.
  • Signage (such as those on aircraft and vehicles).
  • Uniforms.
  • Business cards.
  • The building itself (such as prestigious offices or scenic headquarters).
  • Mailboxes and many others . . . . . .

A sporting event is packed full of physical evidence. Your tickets have your team's logos printed on them, and players are wearing uniforms. The stadium itself could be impressive and have an electrifying atmosphere. You travelled there and parked quickly nearby, and your seats are comfortable and close to restrooms and store. All you need now is for your team to win!

Some organisations depend heavily upon physical evidence as a means of marketing communications, for example tourism attractions and resorts (e.g. Disney World), parcel and mail services (e.g. UPS trucks), and large banks and insurance companies (e.g. Lloyds of London).

This is an important aspect relating to marketing mix and is very unique in its approach towards the mix.